Service Plan
What are the benefits of a service plan?
What are the benefits of a service plan?
A service plan protects your investment by ensuring your instrument runs at peak performance, minimises downtime through preventive maintenance, and provides priority support — giving you confidence that can operate without interruption
What service plan Cyan Biotech have?
What service plan Cyan Biotech have?
Cyan Biotech offers flexible service options to suit your needs, including extended warranty, annual preventive maintenance (PM) service, as well as our Gold and Diamond service plans — each designed to ensure maximum reliability and peace of mind.
Technical Support
What type of technical support do you provide?
What type of technical support do you provide?
We provide remote and on-site support, including installation guidance, troubleshooting, preventive maintenance, and user training.
Do you provide software/firmware updates?
Do you provide software/firmware updates?
Yes. Updates are included in premium service plans to ensure optimal system performance.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you asap.